Shipping policy
VELROAST – Shipping Policy
At VELROAST, we take pride in delivering your coffee with precision, care, and speed. From our roastery to your cup, we ensure every order arrives fresh, secure, and ready to delight.
Processing Time
All orders are carefully hand-packed and prepared for shipment within 1–3 business days of receiving your order. During peak periods or promotional events, processing may take slightly longer. You will be notified if there are any delays.
Shipping Methods & Carriers
We partner with trusted carriers to ensure reliable delivery. Shipping options may include standard, express, or priority services depending on your location.
- Canada: Standard & Express shipping available
- United States: Standard & Priority shipping available
- International: Economy and Express shipping options
Tracking information will be provided via email once your order is shipped.
Shipping Rates
Shipping fees are calculated at checkout based on weight, destination, and shipping method. Occasionally, free shipping promotions may apply—these are clearly indicated on our website.
Estimated Delivery Times
| Region | Estimated Delivery Time* |
|---|---|
| Canada | 2–5 business days |
| United States | 5–10 business days |
| International | 7–20 business days |
*Delivery times are estimates and may vary due to customs, carrier delays, or events beyond our control.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can monitor your package at any time using the carrier’s tracking system.
Shipping Restrictions
Currently, we ship to select countries. Certain products, such as perishable goods or specialty items, may have additional shipping restrictions due to local regulations or climate considerations.
Lost or Damaged Orders
While we take every precaution, VELROAST is not responsible for delays, damage, or loss caused by shipping carriers. If your package arrives damaged or is lost in transit, contact us immediately at faisel.h@gmail.com, and we will work with the carrier to resolve the issue.
Customs, Duties, and Taxes
For international orders, you may be responsible for customs duties, taxes, or import fees. These charges are determined by your local authorities and are not included in the order total at checkout.
Premium Experience Guarantee
At VELROAST, your experience matters. Each shipment is carefully curated and packaged with care, so your coffee arrives in perfect condition, ready to deliver the exceptional flavor you expect.
✅ Summary: Fast, reliable, and fully trackable shipping—so your Velroast coffee arrives fresh, wherever you are.
